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Severity Level 1

  • Platform is down
  • Functionality of the system is down
  • Core features are down
  • No users are operational

Severity Level 2

  • Platform is impaired
  • Issues exist around major functionality
  • Limited component functionality
  • Multiple users are affected

Severity Level 3

  • Minor Issue
  • Specific feature is disrupted for select users
  • Core system is operational
  • Functionality of the system is stable