Odoo Support Services
We know one size does not fit all... so we created a set of support options to get you just what you need. As your business evolves, we can grow with you.
16 Hour Support Pack
$ 165 .00
/ hour- Hours expire in six months
- Time deducted in 1/2 hour increments
- Access via help center portal or email
40 Hour Support Pack
$ 145 .00
/ hour- Hours expire in six months
- Time deducted in 1/2 hour increments
- Access via help center portal or email
Monthly Retainer
$ 1000 .00
/ month- 8 Hours included per month
- Additional hours at $125.00/Hour
- Time deducted in 1/4 hour increments
- Assigned support personnel
- Scheduled touch bases
What's included
Standard Configuration
Creation or modification of standard Odoo applications and modules
Studio Configuration
Creation or modification of Studio fields, screens, conditional properties,
and automations
User Maintenance
Adding, modifying, deactivating users;, password resets; plus, role, skills,
permission management
Analytics Support
Creation, modification and management of reports and dashboards
Data Services
Utilizing the built-in capability, importing (to Odoo) or exporting (from Odoo); template management is included
Training
Remote-only training of individual or teams
Upgrades
Upgrade readiness testing, problem identification and execution
What's excluded
- Projects requiring a project manager or requesting project plans
- New implementations of Odoo
- Consolidations or separations of Odoo instances
- Application development
- System integrations, single-sign-on
- Community application consulting
- Developer training
- Business or Technical Advisory Services
- Features not in general release (pilot or beta features) in your edition of Odoo
- After-hours or on-site support
Our complimentary consultation services are available to discuss larger project opportunities. Bluemax Support Services is not intended to fulfill large or complex projects such as new implementations, integrations or developmental projects.
Additional Terms
- Live Support Hours: 9 AM - 6 PM CST (M-F, excluding holidays)
- Email Support Logging and Case Logging (24 x 7 x 365)
- No-show appointments or work sessions cancelled with less that 4 hours notice will deduct from your support plan balance
- Bluemax Support Services are governed by our Master Services Agreement
Need Help?
Paid support customers can submit a ticket for one of our team members